Let's face it – chasing payments is nobody's favorite business activity. Yet, it's essential for maintaining healthy cash flow. While most payment reminder guides focus solely on message templates, they completely overlook the critical component of customer segmentation based on payment behavior, which can dramatically impact collection success rates.
If you've ever found yourself staring at aging accounts receivable reports wondering how to tactfully remind customers about overdue payments, you're not alone. According to the 2023 Small Business Credit Survey by the Federal Reserve, a staggering 93% of small businesses experience late payments, with the average business waiting 33 days beyond terms for payment.
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